FAQ

DO YOU SHIP WORLDWIDE?

Yes

HOW LONG WILL MY ORDER TAKE TO DELIVER?

Your order will take between 8 to 24 business days to arrive at your doorstep once your order is dispatched . You will receive tracking information of your parcel by email between 3 to 5 days of ordering. 

Please note delivery times may vary according to different country’s custom restrictions. For International Orders, delivery time could be up to 6 weeks.

WHAT ARE MY PAYMENT OPTIONS?

We accept payments by Paypal, Visa, Mastercard, and American Express.

HOW SECURE IS YOUR SITE?

Payments are processed using the Shopify payment gateway. Shopify Payment is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Shopify to prevent fraud.

CAN I AMEND MY ORDER?

We would be glad to accept amendments requested within 12 hours after your order as been placed.

WHERE IS MY ORDER?

You will receive an email with tracking information once your order is dispatched. This can take between 3 to 5 business days after we receive your order.

HOW DO I TRACK MY PARCEL?

You can track your parcel via the email we sent you. Clicking ‘Track my order’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery. Alternatively, enter your tracking number into ‘Track your order’ on our website.

CAN I RETURN OR EXCHANGE AN ITEM?

We adhere to a strict store policy and do not allow returns or exchanges. However, if you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.

WHAT IF I RECEIVED A FAULTY ITEM?

We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, send us an email through Contact Us tab.

As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website. If 7 days have gone by since your product receipt, unfortunately we can’t offer you a refund or exchange.

WHERE WILL MY ORDER BE SHIPPED FROM?

We have fulfillment centers across the globe in Asia, Canada, US and Australia.

WHAT SHOULD I DO IF I HAVE PROVIDED THE INCORRECT SHIPPING DETAILS?

Please contact us immediately if you noticed that your shipping details are incorrect. 
Note that we are unable to allow any amendments once your parcel has been dispatched.

WHAT SHOULD I DO IF MY TRACKING IS STUCK

Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.

Step 2: If you can not find out anything, contact our Customer Support team by sending an email to contact@thesustainabletomorrow.com and provide your shipping address again.

Step 3: If the items have arrived at your destination country - they are with local post of your country and most likely at your nearest post office. In an event of loss of merchandise while the items have arrived at destination country, we will not be responsible.

Should your parcel be returned to sender, please note that we will be required to pass on a subsidized reshipping postage fee of US$5. Do ensure you update us via email with the correct and complete address as soon as you can.