Shipping policy
Shipping & Delivery
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check and packaging. All orders are sent for dispatch within 24 hours after the order is placed. Our manufacturing and shipping partners process the orders, which takes an additional 2–4 business days.
Shipping time: This refers to the time it takes for items to be shipped from one of our warehouses to the destination. US orders are shipped from our US warehouse and take 3 to 7 business days for the standard rate and 2 to 3 business days for the express rate. International delivery usually takes about 10–14 business days.
Our bamboo products are made in Vietnam and China, where bamboo can grow efficiently in the local climate. For most non-US orders, we proudly ship directly from our manufacturing partners to you in order to avoid unnecessary intermediaries, such as large warehouses, and reduce our carbon footprint. US orders are shipped from our US warehouse.
We use trusted premium shipping lines to ensure safe and reliable delivery within 10 to 14 business days in most cases for international orders and 2 to 7 business days for US orders.
Please note that any claim regarding an order marked as not received must be submitted within 4 months from the shipment date. Due to carrier investigation limits, tracking expiration, and logistics provider policies, we are unfortunately unable to investigate, replace, or refund orders reported as not received after this period.
Returns
We offer a voluntary 30-day Money Back Guarantee, starting from the date of purchase. Eligible products may be returned within 30 days, subject to the conditions and hygiene-related exclusions described below.
If you are located in the European Union, you also have a statutory right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.
EU Right of Withdrawal
If you are based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order.
To exercise this right, contact us at contactus@thesustainabletomorrow.com and provide your order details and a clear statement confirming that you wish to withdraw from your purchase.
After notifying us of your withdrawal, you must return the goods within 14 days. We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.
Eligible refunds will be issued using the original payment method. The refund will include the price paid for the returned products and, where required by applicable law, the cost of the least expensive standard delivery option offered at the time of purchase. Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable.
You are responsible for the direct cost of returning the goods unless the product is defective, damaged, incorrect, or we have agreed otherwise.
The EU right of withdrawal does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons once they have been unsealed after delivery.
Please note: Products purchased at a discounted or promotional price are not eligible for our voluntary 30-day Money Back Guarantee. This exclusion does not apply to EU customers exercising their statutory right of withdrawal.
30-Day Money Back Guarantee
To be eligible for a return under our voluntary 30-day Money Back Guarantee, the item must be unused, in the same condition in which it was received, and returned in its original packaging whenever reasonably possible.
Proof of purchase is required to complete a return.
Hygienic Product Policy
Due to health protection and hygiene regulations, the following products cannot be returned once opened, unsealed, or used:
- Electric toothbrushes, toothbrush handles, and their accessories
- Replacement brush heads
- Combs, swabs, and other personal care products
If the hygiene seal has been broken, the packaging has been unsealed, or the item has been used, it will not be eligible for a return or refund, except where required by applicable consumer protection law.
This hygiene exclusion applies under applicable consumer legislation, including Regulation 28(3)(a) of the UK Consumer Contracts Regulations and the corresponding hygiene exception applicable to European Union customers.
After 30 days from your purchase, we are unable to offer refunds or exchanges under our voluntary return policy. To initiate a return, contact us with your order details at contactus@thesustainabletomorrow.com.
Return shipping costs are the responsibility of the customer unless the product is defective, damaged, incorrect, or applicable consumer law provides otherwise. Shipping times for exchanged products may vary based on location.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a reasonable number of business days.
Please note: Original shipping fees are generally non-refundable, except where reimbursement is required under applicable consumer law, including for eligible EU customers exercising their statutory right of withdrawal. Return shipping costs are not refundable unless the product is defective, damaged, incorrect, or we have agreed otherwise.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at contactus@thesustainabletomorrow.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email together with a picture of the defective or damaged product at contactus@thesustainabletomorrow.com so that we can guide you through the process.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your eligible return. Once the returned item is received and approved, a gift certificate or store credit will be issued to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, any eligible refund will be sent to the original purchaser.